Message

Affected Period

Status
Closed

Category
SEMOpx

Run type

Created
05/05/2020 10:47

Last Updated
25/06/2020 16:10

Update: 28/05/2020

Unfortunately, issues with the SEMOpx Continuous M7 ComTrader are still ongoing. 

We are currently testing a new ComTrader version which will include fixes for the below:

- ComTrader login problems

- Delayed update of market overview panel

- Bid / ask display issue

We apologise for any inconvenience caused and will issue an update once one is available, in the meantime please do contact us if you require assistance.

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Update: 06/05/2020

The issues with the SEMOpx Continuous M7 ComTrader are still ongoing. 

We are working closely with our systems provider to resolve these issues and will keep you informed of any further updates. 

We apologies for any inconvenience caused and please do contact us if you require assistance.

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Original Message: 05/05/2020

You may currently be experiencing the following issues with the SEMOpx Continuous M7 ComTrader:

-    ComTrader login problems

-    a delayed update of the market overview panel

-    bid / ask display issues

We are already in close cooperation with our system provider to solve the issues as soon as possible.

Please accept our apologies for the inconvenience this may cause and we will keep you informed of the developments.