Message

Affected Period
07/11/2019

Status
Closed

Category
SEMOpx

Run type

Created
07/11/2019 10:15

Last Updated
11/11/2019 09:23

Update 11/11/19:  09:00 (BST) 

During the morning of 07/11/2019, SEMOpx experienced serious issues in the Intraday market. We sincerely apologise for the inconvenience this may have caused.

The M7 system, used for continuous trading across all markets, encountered an IT issue around 01:00 BST on 07/11/2019. The technical issue occurred on an internal data management module, which in turn impacted the responsiveness of the M7 system. The SEMOpx Intraday continuous market was not accessible to members from 01:02 BST onwards.

The issue was immediately investigated by our service provider. Fixing measures were tested and implemented into production and markets were made available again from 09:15 BST on 07/11/2019.

The M7 system is now stable, and the SEMOpx market is fully accessible.

We are aware that any type of market disruption is a major disturbance for our members. This is why we strive to maintain the highest level of availability of our trading systems, which is our highest priority.

With the matter resolved, we will now ensure that an in-depth analysis is conducted with our service provider to prevent such an issue from happening again.

Please do not hesitate to contact us should you require any further information.

Update 10:15 (BST)

The below market messages were issued directly to SEMOpx members. The issue has been resolved and M7 was restarted as planned. 

Members can activate any remaining orders as advised below.  If members are experiencing any issues reconnecting please contact the Intraday hotline

Update 09:13 (BST)

Intraday Trading on M7 will be restarted within the next 5 minutes.

All orders were deactivated automatically. Please check and activate your remaining orders manually where required in your 'Own Orders' window.

If you have any questions, please feel free to contact us on our Intraday Hotline.

Original Message 08:33 (BST)

Please be informed that investigations on the current technical issues are still ongoing.

We apologise for the inconvenience this may cause and will keep you informed as soon as possible of the restart.

If you have any questions, please feel free to contact us on our hotline.